
Frequently Asked Questions
Your questions, answered: Everything you need to know about Paisclayco jewelry and polymer clay
What are your earrings made from?
What are your earrings made from?
Polymer clay is a durable, lightweight material made from polyvinyl chloride (PVC), plasticizers, and pigments. Once baked and cured, it’s perfect for jewelry making. Our designs often feature acrylic painted details, gold flecks, and stylish gold or brass accents for added uniqueness.
Are polymer clay earrings heavy?
Are polymer clay earrings heavy?
Polymer clay earrings are lightweight and comfortable for extended wear, generally weighing less than a quarter (2 oz). They are much lighter than metal or ceramic alternatives, ensuring they won’t weigh down your earlobes. Please note that designs with metal or brass accents may have a slightly heavier feel.
Are polymer clay earrings durable?
Are polymer clay earrings durable?
Yes! Polymer clay earrings are durable and resilient, designed to withstand regular wear and handling. While they have a slight flex, excessive bending may cause them to snap. With proper care, your Paisclayco jewelry will maintain its beauty and shape.
Is polymer clay toxic?
Is polymer clay toxic?
Although polymer clay is made from a PVC base, it is non-toxic and safe for both your hands and earlobes. If you’re concerned, try wearing your earrings for a few minutes to ensure comfort before extended use.
I have sensitive ears. Can I wear these?
I have sensitive ears. Can I wear these?
Yes! All earrings feature hypoallergenic, nickel-free posts for comfortable wear. Most posts are made from stainless steel, raw brass, or gold-plated materials, which are cost-effective and less likely to cause irritation or allergic reactions compared to nickel.
Will my polymer clay earrings fade over time?
Will my polymer clay earrings fade over time?
Your earrings are designed to retain their color and vibrancy over time. To prevent fading, avoid storing them in direct sunlight and use the reusable bag included with your order for safe keeping.
Can my polymer clay earrings get wet? Are the water resistant?
Can my polymer clay earrings get wet? Are the water resistant?
Polymer clay earrings are water-resistant but should be kept away from prolonged water exposure to protect the metal and posts. Remove before swimming, showering, or water activities. If wet, simply wipe with a damp cloth.
How do I care for my polymer clay earrings?
How do I care for my polymer clay earrings?
Treat your earrings with kindness and care!
- While durable, avoid dropping or bending the earrings to prevent breakage.
- Store earrings in a dry, cool place away from direct sunlight to maintain their shape and color.
- Use a soft, damp cloth to gently wipe the earrings. Avoid harsh chemicals or abrasive cleaning agents.
- Keep earrings away from extreme heat or cold, as these can affect the integrity of the clay.
If your earring post breaks, reattach them with a strong super glue.
How long will it take to receive my order?
How long will it take to receive my order?
Please allow 3-4 business days to process your order and 1-4 business days to ship to your listed address. However, some orders may take longer during holidays.
Where do you ship to?
Where do you ship to?
We ship within the United States of America. Special orders may be requested. All jewelry is shipped via the USPS (United States Postal Service) and can take up to 10 days to receive your online order.
Can I track my order once placed?
Can I track my order once placed?
Yes! Once your order has shipped, you'll receive an email from Paisclayco and PirateShip (third party shipping partner). You can use the link to stay updated on your order's delivery status. If you have issues with tracking, please reach out!
Do you offer gift wrapping or special packaging for shipping?
Do you offer gift wrapping or special packaging for shipping?
Your order will be carefully packaged in sustainable materials, and you can add a personalized note during checkout for a thoughtful touch. If you'd like to learn more or add gift wrapping to your order, feel free to contact us!
Refund & Return Policy
All sales are final, and we do not accept returns or refunds. However, exchanges may be offered under limited circumstances. If your items arrive damaged due to USPS transportation, please contact us via email within 12 days of receiving your order.
Requests sent past the 12-day window will not be reviewed. Damaged items will be assessed on a case-by-case basis to determine the best solution. Please note, customers are responsible for return shipping fees, and exchanges are limited per customer.
As a small business, we aim to keep operations cost-effective, which is why we do not accept returns. However, we value your satisfaction and will work with you to find the best solution while maintaining the health of the business!