Refund policy

Refund and Return Policy

At Paisclayco, your satisfaction is important to us. As a small business, we are unable to accept general returns or refunds. However, we offer exchanges under limited circumstances to ensure the best experience for our customers.

Damaged Items

If your jewelry arrives damaged due to USPS transportation, please contact us within 7 days of receiving your order. Kindly email us with photos of the damaged item and your order details so we can assess the issue. 

Each case is evaluated individually, and we will work with you to determine the best resolution. Please note that customers are responsible for all return shipping fees.

Exchanges

Exchanges may be offered on a case-by-case basis and are limited to one per customer.

Why We Do Not Accept Returns

As a small business, we take pride in crafting unique, handmade pieces. Accepting returns is not feasible for our operations, but we are committed to ensuring your satisfaction. We will do our best to address any concerns while balancing the sustainability of our business.

Thank you for your understanding and support of Paisclayco!